Politique de remboursement
Returns: REQUIRES PRE-NOTIFICATION AND AUTHORIZATION #
All returns must be requested via email with (14) days of purchase. If the device has been opened, you will be automatically assessed a restocking fee.
After (14) days, all sales are final and no refunds will be issued.
PureLift Pro series / GLOW: Return Fee: $125
PureLift Face Return Fee: $99
To be eligible for a full refund, your item must be in the same condition that you received it. It must also be in the original packaging.
MUST BE RETURNED VIA FULLLY INSURED/SIGNATURE DELIVERY SERVICE.
You must send us the proof of tracking information once available:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless purchased on manufactures website, and have Return Authorization Number.
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@xtreempulse.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
UNDELIVERABLE:
We reserve the right to ship with Signature Delivery. You agree to ensure that either you or an authorized person will be available on the delivery date. If delivery attempts are made and neither you nor an authorized person is available to accept the package, you will need to arrange for the package to be held at a local FedEx or other shipping location.
If the shipment is returned due to the recipient being unavailable or if the "business is closed," and the shipment is sent back to Xtreem Pulse, a $50.00 USD fee may be charged for reshipping. If a refund is requested, $50.00 will be deducted from the refund, if applicable.
Delivery Attempts, Carrier Holds and Non-Collection
PureLift LAB ships orders to the delivery address provided by the customer at the time of purchase.
Once an order has shipped, tracking information is provided to the customer. Customers are responsible for monitoring the shipment and for responding promptly to carrier delivery notices.
If a carrier attempts delivery but is unable to complete the delivery, the carrier may:
attempt delivery again;
hold the shipment at a local carrier facility or authorized pickup location; or
provide the recipient with options to reschedule or modify delivery.
Following an attempted delivery, the recipient is responsible for cooperating with the carrier to complete delivery, including arranging an available redelivery option or collecting the shipment within the carrier's stated holding period.
If the recipient believes that a designated pickup location is inaccessible, unsafe, or otherwise unsuitable, the recipient must contact the carrier and/or PureLift LAB promptly, before the carrier's holding period expires, so that any available alternative delivery arrangements can be explored.
A shipment that is not collected, is refused, or is otherwise returned to PureLift LAB following an attempted delivery will not be considered a lost or undelivered shipment attributable to PureLift LAB.
PureLift LAB will not issue a refund for merchandise that remains in the possession of the carrier or at a carrier holding facility.
If an uncollected or refused shipment is ultimately returned to PureLift LAB, any applicable refund will be processed only after the merchandise has been physically received and inspected by PureLift LAB. Original shipping charges, return-to-sender charges, carrier fees, duties, taxes, brokerage charges and other costs incurred as a result of the failed delivery or non-collection may be deducted from the refund to the extent permitted by applicable law.
Customers are responsible for providing an accurate and deliverable shipping address and for making reasonable arrangements to receive their shipment.
Nothing in this policy limits any non-waivable rights available to consumers under applicable law.
TAXES/DUTIES/CUSTOMS:
Taxes/Duties & Customs: Prices shown on the websites are exclude any applicable customs duties, taxes, import taxes, brokerage fees or other similar charges imposed by the destination country( " import. charges ") The buyer is solely responsible for all import Charges or for complying with all local import regulations. Xtreem Pulse LLC d/b/a PureLift LAB is not responsible or liable for any Import Charges, delays, holds, or seizures by customs authorities.